FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from midday, Check Out before midday. Please let us know in advance what time you intend to check in.
• Is the price per room/apartment or per person?
  The price is per room.
• Is breakfast included in the price and what type of breakfast?
  Buffet breakfast is included in the price.
• Can we settle the bill on arrival?
  Yes, as well as on departure.
• Which languages are spoken at the reception?
  German, English and Russian.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  Hotel Pension Lumes is situated on the second floor of a 5 storey 19th century noble house. An elevator is available.
• Are there quiet, private, romantic rooms?
  Yes, our rooms are very quiet and romantic.
• Do the rooms/apartments have a terrace/courtyard?
  No, they do not.
  
• Do the rooms/apartments have a balcony?
  No, they do not.
  
• Do you have non smoking rooms/apartments?
  No.
  
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, there is a Satellite Tv with international channels in all rooms.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes, there is.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  No.
• Do you have an Internet/E-Mail point in the Property?
  Yes, we do.
• Is there a swimming pool? When is it open?
  No.
• Is parking or garage available?
  There is a public garage at 5 minutes' walking distance. Please ask the reception desk for information.
  
• Where can we rent a car?
  Nearby the hotel there are some car rental companies. Please ask the reception desk for information.
• Which is the nearest airport?
  Schwechat Vienna International Airport (VIE) at 20 km.
  
• Do you have a pickup or shuttle service from and to the airport?
  Yes, we do. It can be arranged upon request.
  
• Which is the nearest railway station?
  Wien Nord at 2 km.
  
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No.
• Are pets welcome?
  No.
• Is there a restaurant in the Property?
  No.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes, on request.