FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 2pm, Check Out before midday.
• Is the price per room/apartment or per person?
  The price is per room.
• Is breakfast included in the price and what type of breakfast?
  Breakfast buffet is included in the room rate.
• Can we settle the bill on arrival?
  No, upon departure only.
• Which languages are spoken at the reception?
  German, English, Spanish, French, Czech, Slovene, Philippine.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  There are 4 floors and we do have a lift.
• Are there quiet, private, romantic rooms?
  There are quiet and private rooms.
• Do the rooms/apartments have a terrace/courtyard?
  No, they do not have.
• Do the rooms/apartments have a balcony?
  No, they do not have.
• Do you have non smoking rooms/apartments?
  Yes, we do have non smoking rooms, please make a special note upon reservation.
• Is there a TV in the rooms/apartments? Are there international channels (satellite TV)?
  There is a satellite TV with news and movie channels and
  Pay-TV.
• Is there a telephone with direct dialling in the rooms/apartments?
  There is ISDN telephone with voice mail and analog modem ports (RJ11).
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  No, there is not.
• Do you have an Internet/E-Mail point in the Property?
  Wireless LAN is available in all public areas.
• Is there a swimming pool? When is it open?
  There is not a swimming pool.
• Is parking or garage available?
  Private garage available at charge.
  
• Where can we rent a car?
  The reception can help you.
• Which is the nearest airport?
  The nearest airport is VIE-Airport Schwechat at 28 km.
• Do you have a pickup or shuttle service from and to the airport?
  We do have a pick up service from the airport: please send your request (where and exact time of arrival) to our concierge.
• Which is the nearest railway station?
  West Railway Station (Westbahnhof).
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No, there is not.
• Are pets welcome?
  Pets are welcome at charge.
• Is there a restaurant in the Property?
  There is our restaurant Miro, open daily from 6.30a.m. serving breakfast.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  You can: dataport access RJ11 available on telephones.